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(National Telecommuting Institute, Inc. ) (NTI) is a 501 (c) (3) non-profit organization focused on placing Americans with Disabilities and Disabled Veterans in jobs since 1995. NTI is headquartered in Downtown Boston with virtual personnel across the United States. As the pioneers in the industry, NTI has initiated the evolution of telecommuting, helping Americans with Disabilities and has set the standards for a work-at-home environment for over 20 years. Since the inception of NTI, the non-profit has expanded into 3 Divisions: 1) (NTI@Home ), 2) (LandAjob ), and 3) (The Staffing Connection ). The Medical Transcription (MT) division was disbanded at the end of 2014. The NTI@Home division is dedicated to placing Disabled Veterans and Americans with Disabilities in Work at Home positions. The primary roles NTI fulfills include Call Centers, Sales, Customer Service, Tier I and Tier II Help Desk roles for Fortune 500 companies such as IBM, Meijer, Amazon, and (Sykes ). In addition, NTI has provided third party services to staffing agencies to help with their 508 needs. Not only does NTI supply the people, but the call center technology as well. ==History== On June 23, 1995, NTI was started by the 3 founders, Dr. ''Paul Corcoran'', Chairman of the Rehabilitation Department at the Tufts New England Medical Center; Dr. Mark ''Schlesinger'', Chairman of Health Economics Department at Yale; and Dr. M.J. Willard, Behavioral Psychologist who had spent the prior 15 years working with individuals with severe physical disabilities function within their home environment. Prior to NTI, Dr. Willard had spent three years as a research assistant to famed psychologist B.F. Skinner and concluded that his behavior-modification methods could be used to train monkeys to help the disabled. Dr. Willard then focused her efforts on a non-profit called (Helping Hands ): Simian Aides for the Disabled which was started in 1977. She spearheaded the concept of (assisting quadriplegics in daily tasks through the use of monkeys. ) In the early 90’s Dr. Willard further explored existing work opportunities for individuals with physical disabilities who wanted to work within their home. In her quest, Dr. Willard discovered that there was little done within the field. At the time, work at home positions were scarce and she was able to place individuals on a one on one basis. The original work at home positions consisted of appointment reminder calls for medical practices and hospitals, data entry, book indexing and medical or legal transcription services. However, Dr. Willard was faced with a dilemma having too many individuals with disabilities to place and not enough positions in the workforce that were at home positions. With research funding from the Department of Education, Dr Willard interviewed experts in the area and those experts recommended that Dr. Willard look at the areas of Customer Service and the Call Center industry. The experts in the industry felt that these two fields would grow exponentially in terms of virtual environments. 30 years ago, within the Call Center industry, virtual Call Center agents did not exist and now the industry employees over 3 million Americans. Today, there are more agents than public school teachers and truck drivers in the country. Even though many of the Call Center positions have been offshored, they have expanded within the United States as well. Currently, between 5 to 10% of Call Center agents are currently working from their homes and experts are predicting the trend will continue. Economic reasons are driving this trend. The technology keeps getting better and provides management the ability to monitor, coach, and escalate calls the agent as though they were located in a brick and mortar facility. Dr. Willard felt that if the employees were remote, the employer was not paying for office space, equipment as well as expand the recruiting process to across the United States allowing for a greater choice and expansion of company needs. Through NTI efforts, virtual agents met the business needs allowing more opportunities for Americans with Disabilities to gain successful employment. 抄文引用元・出典: フリー百科事典『 ウィキペディア（Wikipedia）』 ■ウィキペディアで「National Telecommuting Institute」の詳細全文を読む スポンサード リンク
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